ANALYSIS OF THE INFLUENCE OF HOSPITAL MANAGEMENT INFORMATION SYSTEM WITH STRUCTURAL EQUATION MODELING APPROACH (Case Study of Regional Hospital RAA Soewondo Pati)
DOI:
https://doi.org/10.56444/icbeuntagsmg.v1i1.292Keywords:
Hospital Management Information System, Information Quality, Service Quality, User Satisfaction, Net Benefits.Abstract
The information system is one of the strategic means in patient care-oriented management. So far, Regional Hospital RAA Soewondo Pati has never conducted an evaluation related to the management information system (HMIS), so it is not known that the existing system is effective and efficient to answer patient needs. The purpose of this study was to determine the effect of the hospital management information system with the structural equation modeling method approach. This research is a case study research with data collection method using a questionnaire. The data that has been collected is then analyzed using SEM analysis. The results of his research stated that the quality of the system had a significant positive effect on the use of information systems. There is a significant effect of system quality on user satisfaction. There is a significant positive effect between the quality of information on the intensity of the use of information. In this study, the intensity of the use of information systems does not play a role in increasing user satisfaction in using information systems. User satisfaction has a significant positive effect on net benefits.
References
Albari, A.K. (2019). The influence of product quality, service quality and price on customer satisfaction and loyalty. AJEFB-Asian Journal of Entrepreneurship and Family Business III(01), 49-64.
Alghamdi, H. & Bach, C. (2013). Quality US competitive advantage. International Journal of Management & Information Technology 8(1), 1265-1272. DOI: 10.24297/ijmit.v8i1.690.
Bhatnagar, R., Kumar, A. & Gupta, S. (2016). Role of information systems in an university setup – A case study. International Journal of Computer Science and Electronics Engineering (IJCSEE) 4(3), 151-156.
Chen, C.C., Law, C., & Yang, S.C. (2009). Managing ERP implementation failure: A project management perspective. IEEE Transactions on Engineering Management 56(1),157-170. DOI: 10.1109/TEM.2008.2009802.
Hirshon, J.M., Risko, N., Calvello, E.J.B., de Ramirez, S.S., Narayan, M., Theodosis, C., & O’Neill, J. (2013). Health systems and services: The role of acute care. Bull World Health Organ. 91(5), 386–388. DOI: 10.2471/BLT.12.112664.
Hou, J. (2012). Examining the effect of user satisfaction on system usage and individual performance with business intelligence systems: An empirical study of Taiwan's electronics industry. International Journal of Information Management 32(6), 560–573. DOI:10.1016/j.ijinfomgt.2012.03.001.
Kalankesh, L.R., Nasiry, Z., Fein, R.A., & Damanabi, S. (2020). Factors influencing user satisfaction with information systems: A systematic review. Galen Medical Journal 9, 1686. DOI: 10.31661/gmj.v9i0.1686.
Kumala, R.A. (2015). The impact of information quality and system quality on user satisfaction in web-based information system (Study on the Employees of Bank Rakyat Indonesia Malang). Jurnal Administrasi Bisnis (JAB) 2(2), 1-12.
Laumer, S., Maier, C., & Weitzel, T. (2017). Information quality, user satisfaction, and the manifestation of workarounds: A qualitative and quantitative study of enterprise content management system users. European Journal of Information Systems 26(4), 333-360. DOI: 10.1057/s41303-016-0029-7.
Lee, E.-Y. & Jeon, Y.J.J. (2020). The difference of user satisfaction and net benefit of a mobile learning management system according to self-directed learning: An investigation of cyber university students in hospitality. Sustainability 12, 2672. DOI: 10.3390/su12072672.
Livinus, V., Adhikara, M.F.A., & Kusumapradja, R. (2021). Hospital Management Information System Usefulness in The Health Services Industry at Indonesia: Mandatory or Voluntary? Jurnal Medicoeticolegal dan Manajemen Rumah Sakit 10(1), 1-12. DOI:10.18196/jmmr.v10i1.10296.
Morgan, G.A. & Harmon, R.J. (2001). Data collection techniques. Journal of the American Academy of Child and Adolescent Psychiatry 40(8), 973-6. DOI:10.1097/00004583-200108000-00020.
Peprah, W.K., Ocansey, E.O.N.D., & Ask, O.A.K (2017). The influence of culture on global marketing strategies: A confirmatory study. The International Journal of Business & Management 5(10), 150-155.
Polites, G.L. & Karahanna, E. (2012). Shackled to the status quo: The inhibiting effects of incumbent system habit, switching costs, and inertia on new system acceptance. MIS Quarterly 36(1), 21-42. DOI: 10.2307/41410404.
Reber, E., Gomes, F., Vasiloglou, M.F., Schuetz, P., & Stanga, Z. (2019). Nutritional risk screening and assessment. J Clin Med. 8(7), 1065. Doi: 10.3390/jcm8071065.
Sardjono, W., Kristin, D.M., Putra, G.R., Salim, G., & Subiyantoro, S. (2022). Evaluation model of yachters information system implementation success using Delone and McLean to increase organization performance. ICIC Express Letters 16(2), 205-213. DOI: 10.24507/icicel.16.02.205.
Starman, A.B. (2013). The case study as a type of qualitative research. Journal of Contemporary Educational Studies 1, 28–43.
Susanto, A. & Meiryani. (2019). Information system for competitive advantage. International Journal of Scientific & Technology Research 8(01), 151-153.
Takahashi, A.R.W. & Araujo, L. (2020). Case study research: opening up research opportunities. RAUSP Management Journal, 55(1), 100-111. DOI: 10.1108/RAUSP-05-2019-0109.
Trisnawati, N., Baridwan, Z., & Haridadi, B. (2017). Information system quality influence on organization performance: A modification of technology-based information system acceptance and success model. Russian Journal of Agricultural and Socio-Economic Sciences 72(12), 107-114. DOI:10.18551/rjoas.2017-12.13
Vaezi, R., Mills, A., Chin, W.W., & Zafar, H. (2016). User satisfaction research in information systems: historical roots and approaches. Communications of the Association for Information Systems 38, 501-532. DOI:10.17705/1CAIS.03827.
Wendimagegn, N.F. & Bezuidenhout, M.C. (2019). Integrating promotive, preventive, and curative health care services at hospitals and health centers in Addis Ababa, Ethiopia. J Multidiscip Healthc. 12, 243–255. Doi: 10.2147/JMDH.S193370.
Yudatama, U., Hidayanto, A.N., Nazief, B.A.A., & Phusavat, K. (2019). Data to model the effect of awareness on the success of IT Governance implementation: A partial least squares structural equation modeling approach (PLS-SEM). Data Brief. 25, 104333. Doi: 10.1016/j.dib.2019.104333.
