Optimalisasi Standar Pelayanan Minimum Mass Rapid Transit (MRT)
DOI:
https://doi.org/10.56444/psgj.v4i2.715Keywords:
Optimization, Minimum Service Standards, Customer SatisfactionAbstract
This research was conducted at PT MRT Jakarta which is a fast rail transportation system in Jakarta. This study aims to determine the optimization of MRT Jakarta's minimum service standards and its relation to customer satisfaction. This study uses a qualitative method with data collection through questionnaires, and literacy studies related to supporting documents at PT MRT Jakarta. Based on the research results of PM 47 of 2014, it shows that the five indicators such as tangible, reliability, responsiveness, assurance, and empathy provided by PT MRT Jakarta are effective and in accordance with the SOP.
References
Chasanah, R. N., & Wijaya, A. (2020). The Analysis Of Service Quality Using Importance Performance Analysis For Mrt Jakarta. Primanomics : Jurnal Ekonomi & Bisnis, 18(3), 85. https://doi.org/10.31253/pe.v18i3.397
Farda, M., & Lubis, H. (2018). Transportation System Development and Challenge in Jakarta Metropolitan Area, Indonesia. International Journal of Sustainable Transportation Technology, 1(2), 42–50. https://doi.org/10.31427/ijstt.2018.1.2.2
Jayanti, N. D. (2016). Kualitas Pelayanan (Reliability, Responsiveness, Assurance, Emphaty, Tangibles ) Di Legend Premium Coffee Yogyakarta. Fakultas Teknik Universitas Negeri Yogyakarta Untuk, 1–97.
Kementerian Perhubungan Republik Indonesia. (2014). PM. 47 Standar Pelayanan Minimum untuk Angkutan Orang dengan Kereta Api. 13. http://jdih.dephub.go.id/assets/uudocs/permen/2015/PM_180_Tahun_2015.pdf
Laloma, A., Rompis, S. Y. R., & Longdong, J. (2018). Pengaruh Angkutan Online Terhadap Pemilihan Moda Transportasi Publik Di Kota Manado (Studi Kasus: Trayek Malalayang - Pusat Kota). Jurnal Sipil Statik, 6(8), 541–552. https://ejournal.unsrat.ac.id/index.php/jss/article/view/19931
Oktaria, D. S. (2020). Analisis Kebijakan Standar Pelayanan Minimum Bagi Pengguna Kereta Api Mrt Jakarta. Jurnal Komunikasi Universitas Garut, 6(November), 4–5.
Oleh, D. (2021). Diajukan oleh:
Pambudi, A. S., & Hidayati, S. (2020). Analisis Perilaku Sosial Pengguna Moda Transportasi Perkotaan: Studi Kasus Mass Rapid Transit (MRT) DKI Jakarta. Bappenas Working Papers, 3(2), 143–156. https://doi.org/10.47266/bwp.v3i2.74
Pirmansah, H., Arifin, J., Adi, E. N., Hidayat, M., & Saputro, S. E. (2022). Analisa Dampak Kebijakan Pemerintah Tentang Covid-19 Terhadap Prasarana, Sarana Dan Sdm Perkeretaapian Yang Berpengaruh Pada Kualitas Layanan Pt Mrt Jakarta Tahun 2021. SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business, 5(4), 1023–1032. https://doi.org/10.37481/sjr.v5i4.578
PT. MRT Jakarta. (n.d.). Seri Pembelajaran Konstruksi Fase 1 Mrt Jakarta Standar Baru Pembangunan Infrastruktur Di Indonesia.
Putri, D. A. P. A. M. (2016). Pengaruh Kualitas Layanan Dan Harga Terhadap Kepuasan Konsumen Kereta Api Kelas Eksekutif Argo Bromo Anggrek Pagi. Jurnal Ilmu Manajemen (JIM), 4(1), 417–424.
Rachman, F. F., Nooraeni, R., & Yuliana, L. (2021). Public Opinion of Transportation integrated (Jak Lingko), in DKI Jakarta, Indonesia. Procedia Computer Science, 179(2020), 696–703. https://doi.org/10.1016/j.procs.2021.01.057
Ramadhayanti, A. (2020). Analisis Pengaruh Dampak Tata Rung Kota Dan Antusias Masyarakat Dalam Menggunakan Mass Rapid Transit (Mrt) Terhadap Pengurangan Kemacetan Dki Jakarta (Lebak Bulus-Hotel Indonesia). Jurnal Manajemen Pemasaran, 14(1), 1–7. https://doi.org/10.9744/pemasaran.14.1.1-7
Ratnawati, E. (2021). MRT as an Alternative Transportation Solution which is environmentally friendly and traffic jam free in Jakarta. IOP Conference Series: Earth and Environmental Science, 819(1). https://doi.org/10.1088/1755-1315/819/1/012040
Retriana, G. N. (2021). The Standard Operational Procedure (SOP) development of fire-safety system in Jakarta Mass Rapid Transit (MRT) based on risk analysis. IOP Conference Series: Materials Science and Engineering, 1098(2), 022036. https://doi.org/10.1088/1757-899x/1098/2/022036
Sahara, S., & Delvia Yuliana. (2021). Analisis Tingkat Kepuasan Pelanggan Dalam Penerapan Sistem Boarding Pass Di Gate Keberangkatan Terminal Terpadu Pulo Geban. Logistik, 14(1), 44–56. https://doi.org/10.21009/logistik.v14i1.20507
Satriani, A. M., Indarto, E., & Nugroho, S. (2015). Stasiun Mass Rapid Transit (MRT) Blok M Jakarta dengan Konsep Hemat Energi. Imaji, 3(1), 37–46.
Suprapto, F. N. (2021). Efektivitas Pemerintah Provinsi DKI Jakarta Dalam Melaksanakan Program MRT (Mass Rapid Transit) Untuk Mengatasi Kemacetan Di Kota Jakarta. 68.
Tjokrosaputro, M. (2022). Factors Determining MRT Users’ Satisfaction During Covid-19 Pandemic. Proceedings of the Tenth International Conference on Entrepreneurship and Business Management 2021 (ICEBM 2021), 653(Icebm 2021), 356–363. https://doi.org/10.2991/aebmr.k.220501.054
Transit, M. R., Bulus, L., Hi, B., Provinsi, P., Jakarta, D. K. I., Jakarta, P. D. K. I., Obligation, P. S., Mrt, P. S. O., Daerah, S., Jakarta, D. K. I., Kota, B., Development, T. O., & Jakarta, P. T. M. R. T. (2019). Subsidi Pelayanan Publik Pemprov DKI Jakarta Untuk MRT. 1–7.
Yudhistira, K., Faturrahman, R., & Rizki, M. F. (2023). Analisis Kualitas Layanan , Persepsi Harga dan Fasilitas Pelanggan MRT Terhadap Kepuasan Pelanggan. 1(3).
