Efektivitas Konsultasi Online di Puskesmas Pondok Betung Kota Tangerang Selatan
DOI:
https://doi.org/10.56444/jma.v9i1.1546Keywords:
Public Health Center, Online Consultation, E-GovernmentAbstract
Online consultation is an idea from e-government in the health services sector that uses technology to integrate health services at Community Health Centers. The aim is to simplify bureaucratic processes in health services to the community. In practice, there are still several obstacles that arise, such as a lack of outreach efforts, slow response times from consultations, and recording that is not automatic because it still relies on WhatsApp. The aim of this research is to determine the effectiveness of "online consultation" to improve the quality of public services at the Pondok Betung Community Health Center, South Tangerang City. The method in this research is a qualitative method with a descriptive approach. Data collection techniques using observation, interviews and documentation as complements. This research was analyzed using 4 (four) indicators of effectiveness, namely: (1) Accuracy of Program Targets, (2) Program Socialization, (3) Achievement of Program Objectives, and (4) Program Monitoring. The research results show that the effectiveness of the "online consultation" service at the Pondok Betung Community Health Center has not been achieved because there are still many people who do not know the information about this service. The socialization program for this service is not yet optimal because many people are still not aware of its existence. The program's objectives have also not been achieved well because the "online consultation" service has not been running smoothly and only a small number of people are using it. From the results of this research, it is concluded that online health services at the Pondok Betung Community Health Center, South Tangerang City have not reached the expected level of effectiveness.
References
Jurnal/Skripsi
Awaluddin, Muhammad Asad, M. Warka, and B. Budiarsih (2019). Perlindungan Hukum Teradap Pasien Yang Memperoleh Pelayanan Kesehatan Berbasis Online. Jurnal Akrab Juara . Vol 4, No 5.hlm 264-280
Budiani, Ni Wayan (2007). Efektivitas Program Penanggulangan Pengangguran Karang Taruna “Eka Taruna Bhakti” Desa Sumerta Kelod Kecamatan Denpasar Timur Kota Denpasar. Jurnal Ekonomi dan Sosial. Vol 2, No 1.hlm 49-57
Enggareti Viskarani Bertys, Widowati Nina, and Maesaroh (2022). Efektivitas Program, Puskesmas Tanpa Antrian Kota Semarang (Pustaka) Pada Pendaftaran Online Di Puskesmas Srondol Banyumanik Semarang. Journal of Public Policy and Management Review. Vol 11, No 2.hlm 131-145.
Ernawati, Cicilia Maria, and Else Agustina (2022). Teleconsultation in Hospital Service: Implementation Challenge. Jurnal Kedokteran Brawijaya.
Hendriyani, M. (2022). Analisis Penerapan Pelayanan Telekonsultasi Medis Di RS Islam Surabaya A. Yani. Doctoral dissertation, STIKES Yayasan RS Dr. Soetomo Surabaya.
Irawan, B. (2013). Studi Analisis Konsep EGovernment: Sebuah Paradigma Baru dalam Pelayanan Publik. Jurnal Paradigma. Vol 2, No 1.hlm 174-201
Mardiyah, Mardiyah (2021). Efektivitas Aplikasi QLUE-Smart City Terhadap Pelayanan Keluhan Masyarakat (Studi Kasus pada Pengguna Aplikasi QLUE di Kota Tarakan Kalimantan Utara). Diss. Universitas Hasanuddin.
Putri Shilvia Apriyani, dan Syamsir(2021). Efektifitas Penyelenggaraan E-Puskesmas Di Puskesmas Lubuk Buaya Kota Padang. Jurnal Ilmu Sosial dan Pendidikan. Vol 5, No 2. E-ISSN: 2656-6753.
Septian Erfandi Dwi (2022). Kewajiban BPJS Kesehatan dalam Pemberian Pelayanan Telekonsultasi Klinis yang Dilakukan Antara Dokter dan Pasien BPJS. Verdict: Journal of Law Science. Vol 1, No 1.hlm 37-49
Buku
Handayaningrat. (1995). Pengantar Ilmu Administrasi Negara dan Manajemen. Jakarta: PT. Gunung Agung.
Herbani Pasalong. (2019). Teori Administrasi Publik. Bandung: Alfabeta.
Ibrahim, Adam. (2010). Teori, Perilaku, dan Budaya Organisasi. Bandung: PT Refika Adinata.
J. Moleong, Lexy. (2013). Metodologi Penelitian Kualitatif. Bandung: PT. Remaja Rosdakarya
Mahmudi. 2005. Manajemen Kinerja Sektor Publik. Yogyakarta: UPP AMP YKPN.
Moleong, Lexy J. (2007). Metodologi Penelitian Kualitatif. Bandung: PT Remaja Rosdakarya Offset.
Richard M. (1985). Efektivitas Organisasi. Jakarta: Erlangga.
Sedarmayanti. (2009). Sumber Daya Manusia dan Produktivitas Kerja. Bandung: Mandar Maju.
Siagian, Sondang P. (2001). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.
Sugiyono. (2011). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.
Sugiyono. (2012). Memahami Penelitian Kualitatif. Bandung: Alfabeta Bandung.
Sugiyono. (2013). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.
Sugiyono. (2016). Metode Penelitian Kombinasi (Meixed Methods). Bandung: Alfabeta.
Sutrisno, Edy. (2007). Budaya Organisasi. Jakarta: Kencana Prenada Media Group.
Dokumen
Intruksi Presiden Republik Indonesia Nomor 6 tahun 2001 tentang Pengembangan dan Pendayagunaan Telematika di Indonesia.
Intruksi Presiden Republik Idonesia Nomor 3 tahun 2003 tentang Kebijakan dan Strategi Nasional Pengembangan E-Government.
Undang-Undang Republik Indonesia Nomor 25 Tahun 2009 tentang Pelayanan Publik.
Peraturan Menteri Kesehatan Republik Indonesia Nomor 20 Tahun 2019 tentang Penyelenggaraan Pelayanan Telemedicine Antar Fasilitas Pelayanan Kesehatan.
Standard Operating Procedure (SOP) Layanan Hotline Puskesmas Pondok Betung No. Dokumen 445.4/057-SOP-UKP/2022
